At Bestie Hair Salon, we value your satisfaction. If you're not completely happy with your purchase, we’re here to help with clear and easy return and exchange guidelines.

🔄 Returns & Exchanges

Eligibility

We accept returns and exchanges on unused hair products within 30 days of receipt. All items must be returned in their original condition and packaging, exactly as received.

• Items must be unused, unwashed, and free from odors, alterations, or damage.

• Products that have been worn, styled, cut, dyed, or tampered with in any way are not eligible for return or exchange.

• All return requests must be initiated within 30 days of delivery. Returns after 30 days will not be accepted.

Steps to Process a Return

1. Contact Us
   Email us at bestiehairsalon@gmail.com within 30 days of receiving your product to initiate a return request. Please include:

   • Your order number

   • The reason for the return

   • Clear photos of the product in its current condition

   📩 We aim to respond to all return inquiries within 24 hours.

2. Provide Photos
   Attach photos of the item(s) showing their unused condition. This helps us verify eligibility and avoid shipping issues.

3. Request a Return Label
   If approved, you’ll receive a prepaid return shipping label (for U.S. customers only).

   • Return labels are valid for shipments within the United States only.

   • Do not return products without prior authorization—unauthorized returns may be refused and sent back at your expense.

✂️ Order Cancellations and Modifications

Canceling or Modifying an Order

• To cancel or change your order, contact us within 24 hours of placing it.

  • Email: support@okehair.com

• Cancellations or changes requested after 24 hours may be subject to a fee if your order has already begun processing.

• Once your order has shipped, it cannot be canceled or modified.

Please double-check all order details before confirming to ensure accuracy in length, color, texture, and shipping address.

💸 Refund Policy

Refunds are processed within 2 business days after we receive and inspect your returned item(s). Refund timelines depend on your payment method:

Payment MethodRefund Timeline

PayPalWithin 3 business days

Credit/Debit CardWithin 7 business days

AfterPayWithin 3 business days

SezzleWithin 3 business days

• You will receive an email confirmation once your refund has been issued.

• Original shipping fees (if any) are non-refundable.

• Refunds will be issued to the original form of payment used at checkout.

🛑 Non-Returnable Items

We do not accept returns or exchanges on:

• Used or altered products

• Hair installed, colored, bleached, or washed

• Custom or special orders

• Clearance or final sale items

📞 Need Assistance?

Our team is happy to help with any questions or concerns regarding your order, return eligibility, or refund status. Don’t hesitate to reach out.

Contact Information
📧 Email: bestiehairsalon@gmail.com
📍 Website: www.bestiehairsalon.com
📞 Phone: (415) 261-4887

Thank you for shopping with Bestie Hair Salon. We’re committed to providing you with premium-quality products and customer care you can trust.