Total Delivery Time
Delivery time consists of two parts: processing time and shipping time.

• Processing Time:

  • Bulk Human Braiding Hair: 1–3 business days.

  • Microlinks, tape-ins, wigs, and similar items: 6–8 business days.

  • Colored hair: Additional processing time is required.

• Shipping Time:
  Once shipped, your order’s transit time depends on the shipping method/company and destination.

Shipping Methods
Most orders ship directly from our factory in-store via  USPS or FedEx. A tracking number will be emailed to you once your order is dispatched.

General Information

• Accurate Address Required:
  Ensure your address is complete and correct to avoid delays or lost shipments. We are not liable for misdelivered packages due to incorrect information provided at checkout.

• Shipping Availability:
  We offer free delivery to the US. Shipping rates for other destinations will appear at checkout.

• Special Delivery Locations:
  Deliveries to PO Boxes and APO/FPO military addresses may take up to 2 weeks. A physical address is recommended for faster shipping.

• Customs and Duties:
  For international shipments, the buyer is responsible for all import duties, taxes, fees, and the product purchase price.

Shipping Rates & Timelines

Shipping timelines begin after your order has been shipped, not from the date of purchase.

• Typical Transit Time: 3–5 business days, depending on the method and destination.

• Shipping Carriers: USPS or FedEx.

Important Notes

• Delays:
  External factors like weather, traffic, or high shipment volumes may cause delays. We recommend placing time-sensitive orders in advance.

• Shipping Fees:
  Shipping is free, but if you refuse delivery, you will be responsible for the return fees.

• Delivery Claims:

  • For non-delivery or delivery discrepancies, contact us within 7 days to file a claim.

  • We will assist the carrier to resolve the issue, which may take up to 30 days to process.

Out-of-Stock Items & Separate Shipments

If your order includes out-of-stock items:

• Separate Delivery: We may ship the available items first.

• Resolution Options: You will be contacted to arrange a replacement or refund for the out-of-stock item.

For any additional questions, feel free to reach out to our customer service team. We’re here to assist!