At Bestie Hair Salon, we respect and protect the privacy of our clients and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our salon, interact with us online at www.bestiehairsalon.com, or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information in the following ways:

1.1 Information You Provide to Us

When you use our website, schedule an appointment, or contact us, we may collect:

• Full name

• Phone number

• Email address

• Home or billing address (if relevant)

• Hair type or service preferences

• Payment information (processed through secure third-party platforms like Zelle, Cash App, Apple Pay)

You may also voluntarily submit reviews, feedback, or images through our website or social media.

1.2 Information Collected Automatically

When you visit our website, we may collect certain non-personal data automatically through cookies and analytics tools:

• IP address

• Browser type and version

• Device type

• Pages viewed

• Time spent on pages

• Referring site URLs

We use this data to improve our website performance and user experience.

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments

• Contact you regarding your services

• Respond to inquiries and support requests

• Personalize your salon experience

• Send service reminders, special offers, or promotions (if you opt in)

• Improve our website functionality and content

• Comply with applicable laws and regulations

We do not sell or rent your personal data to third parties.

3. Third-Party Services

3.1 Payment Processing

We use third-party platforms like Zelle, Cash App, and Apple Pay for processing payments. These platforms may collect and store your payment information according to their own privacy policies. We do not store full credit card or payment details on our servers.

3.2 Booking Platforms

Appointments may be scheduled through platforms like Booksy, which collect your data under their own terms. We recommend reviewing their Privacy Policy before providing your information.

3.3 Analytics Tools

We may use Google Analytics or similar tools to analyze user activity and improve website performance. These tools may use cookies to collect anonymous data.

4. Cookies and Tracking Technologies

Cookies are small data files placed on your browser when you visit a website. We use cookies to:

• Keep track of your appointment activity

• Understand how users navigate our site

• Improve performance and speed

• Offer personalized content or reminders

You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our site.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Service history and appointment records

• Client preferences for future visits

• Legal or regulatory compliance

• Business records for tax or audit purposes

You may request deletion of your data at any time (see Section 8).

6. How We Protect Your Data

We take appropriate security measures to protect your information, including:

• Encrypted website connection (SSL)

• Limited access to client records

• Secure email and scheduling platforms

• Employee confidentiality training

While we do our best to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but strive to use industry best practices.

7. Sharing Your Information

We do not share your personal information with outside parties except:

• With third-party providers necessary for booking, marketing, or payment processing

• If required by law (e.g., legal subpoenas, regulatory authorities)

• To protect our legal rights, clients, or the public

• With your explicit consent for promotional purposes (e.g., photo use in social media)

8. Your Rights and Choices

8.1 Access and Correction

You may request access to the personal information we hold about you and request corrections or updates.

8.2 Opting Out

You may opt out of receiving promotional messages by clicking "unsubscribe" in any marketing email or by contacting us directly at: bestiehairsalon@gmail.com

8.3 Data Deletion

You may request to have your data permanently deleted from our systems, unless retention is required by law.

To exercise any of these rights, please contact us via email or phone.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from minors. If we discover that we have received information from a child under 13 without parental consent, we will promptly delete it.

10. Photo and Video Consent

We may take photographs or videos during or after services for marketing purposes (e.g., social media, portfolio, website). You will always be notified verbally or via consent form. If you do not wish to be photographed, please inform your stylist at the time of your appointment or email us.

11. External Links

Our website may include links to third-party websites, such as product brands, booking tools, or beauty blogs. We are not responsible for the content, security, or privacy practices of external sites. We encourage you to review their respective policies.

12. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting to our website. We recommend checking this page periodically to stay informed.

If significant changes are made, we will notify users by email (if provided) or through a notice on our homepage.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

Bestie Hair Salon
📍 2750 N Texas St, Suite 101, Fairfield, CA 94533
📧 bestiehairsalon@gmail.com
📞 (415) 261-4887
🌐 www.bestiehairsalon.com

Thank you for trusting Bestie Hair Salon. Your privacy is important to us.
We’re committed to keeping your data safe while making you feel confident, beautiful, and empowered at every visit.